Can a family member close my account?

Not directly, as third-party access to accounts is not permitted for security reasons. However, if a family member has concerns, they can email support@kripya.app to let us know. Our team will then reach out to the player in question and take the appropriate steps.

Where can I get help if I'm struggling with gaming addiction?

Gaming addiction is a mental health condition — there is no shame in it. Reach out to Kripya's support team at support@kripya.app and we can refer you to professional counselling services. You should also consider speaking to a mental health professional near you or a trusted family member.

Safe Gaming Initiative

Responsible Gaming on Kripya — Keep the Fun Within Limits

Kripya believes gaming should be a source of enjoyment — not stress or problems. Playing responsibly means staying in control, and we're with you every step of the way.

24/7 Support Team

18+ Age Restriction

100% Transparent Policies

5 Safety Tools

Responsible
Gaming Verified

The Kripya Promise

Understand the Issue

What Is Responsible Gaming?

Responsible gaming is a mindset where gaming remains purely a form of entertainment — never a primary goal in life or a source of income. At Kripya, it means deciding in advance how much time and money you're willing to spend and sticking to those limits.

Gambling and online gaming can be entertaining, but they come with real risks. Kripya believes every player must stay aware of these risks and take steps to protect themselves. We're not just a gaming platform — we genuinely care about your well-being.

View gaming as entertainment, not as a way to earn money
Set a budget and time limit before each gaming session
Avoid chasing losses by placing more bets to recover what you've lost
Never play when you're stressed or under the influence of alcohol
Don't game at the expense of time with family, friends, or work

Warning: Gaming Addiction Is a Real Problem

As online gaming grows in popularity across Bangladesh, so do cases of gaming addiction. Kripya wants you to stay informed and seek help when you need it.

Strictly Prohibited for Minors

Kripya is for players aged 18 and above only. We follow a rigorous age verification process to protect minors from accessing our platform.

You can set a self-exclusion or budget limit on your Kripya account at any time — no barriers, no delays.

Our Safety Measures

Kripya's Responsible Gaming Features

Kripya provides a range of powerful tools to keep your gaming experience safe and enjoyable.

Set Deposit Limit

Set in advance how much you want to deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately — and any increase requires a 7-day waiting period, which helps prevent impulsive decisions.

Session Time Limit

Set a time limit for how long you play. Once that time is up, Kripya will automatically alert you and prompt you to log out. It's a simple way to prevent excessive gaming.

Cool-Off Period

If you feel like you need a break, use Kripya's cool-off feature. Take time away from gaming for anywhere between 24 hours and 6 weeks. During this period, your account remains active but gaming will be disabled.

Self-Exclusion

If you feel your gaming is getting out of control, you can lock your own account for a set period — starting from 6 months, or permanently if needed. It's a brave and the right call.

Gaming History Analysis

View your complete gaming history at any time — how much you've spent, how long you've played, and your win/loss stats. Analyse your own behaviour at your own pace.

Support & Counselling Referrals

If you're struggling with gaming, Kripya's support team can connect you with professional counselling services. We don't just offer games — we're here to help.

Risk Level

Recognise the Signs of Problematic Gaming

The first step to responsible gaming is being honest with yourself. If you notice any of the following patterns in your gaming habits, it's time to take caution — these may be early warning signs of gaming addiction.

Chasing losses with bigger betsHigh Risk

Spending beyond your budgetHigh Risk

Neglecting family or work because of gamingModerate Risk

Feeling unable to stop gamingModerate Risk

Hiding or lying about gaming habitsModerate Risk

Occasionally spending a little extra time playingLow Risk

If you notice any of the high or moderate risk signs listed above in yourself, don't wait — contact Kripya Support right away.

Is your gaming safe? Check for yourself

Ask yourself the questions below. If you answer "Yes" to more than two, it may be time to take a step back and reflect.

Have you spent more than your set budget on gaming in the past month?

After a loss, have you ever thought "one more round and I'll win it back" — and ended up betting even more?

Have you ever felt the need to hide your gaming habits from family or friends?

Do you feel irritable or restless when you can't play?

Have you ever skipped sleep, meals, or work to spend more time gaming?

Has gaming ever caused you financial hardship or led you to take on debt?

Enable Protection Settings

Protection Tools

All the Control Tools Are in Your Hands

These tools can be easily enabled from your Kripya account settings.

Budget Cap

Set your own daily, weekly, or monthly deposit limit. Once the limit is reached, no further deposits will be allowed.

Timer Alert

Automatic alerts when your session time is up. You can choose to continue playing or take a break.

Reality Check

At regular intervals, your total gaming time and spending will be displayed on screen to help you stay informed.

Account Break

Suspend or permanently close your account at any time. This option is also available on behalf of a family member.

Step by Step

How do I set a limit?

Setting up responsible gaming on Kripya is quick and easy. Just a few clicks are all it takes to make your gaming experience safer.

Lowering a limit takes effect immediately, but increasing one requires a 7-day waiting period — this is by design.

Go to Profile Settings

Click your profile icon in the top right corner and navigate to "Account Settings" or the "Responsible Gaming" menu.

Set Your Limits

Choose a deposit limit, session time limit, or loss limit — whichever suits you — and set the amount and duration.

Confirm

A confirmation link will be sent to your email. Your limit will be activated as soon as you click the link.

Review Regularly

Review your gaming history and limits once a month and adjust them as needed.

FAQs

Responsible Gaming FAQ

Find answers to the most frequently asked questions about responsible gaming. If you have further questions, feel free to reach out to our support team.

View All FAQs

No, responsible gaming is for everyone. Anyone who enjoys playing should follow these guidelines. Setting limits doesn't mean you have a problem — it's simply a smart and mature decision. Kripya wants all players to enjoy gaming with full awareness.

Yes, when you self-exclude, you will have the opportunity to withdraw any remaining balance in your account before it is closed. For more details, contact us at [email protected].

Not directly, as third-party access to accounts is not permitted for security reasons. However, if a family member has concerns, they can email [email protected] to let us know. Our team will then reach out to the player in question and take the appropriate steps.

No. Any request to increase your deposit limit will only take effect after 7 days. This delay is intentional — it's designed to protect you from decisions made in the heat of the moment. However, lowering your limit takes effect immediately.

Yes, Kripya strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and any suspicious accounts are investigated and closed. Parents are advised to use parental control software on their own devices.

Gaming addiction is a mental health condition — there is no shame in it. Reach out to Kripya's support team at [email protected] and we can refer you to professional counselling services. You should also consider speaking to a mental health professional near you or a trusted family member.

Our Commitment

Kripya's Responsible Gaming Commitment

We don't just follow rules — we're committed to making a real difference. Here are our specific promises.

A Transparent & Honest Gaming Environment

All game outcomes on Kripya are determined by a Random Number Generator (RNG), which is fully impartial and verifiable. We never manipulate games or use tactics designed to push users into playing more.

Responsible Advertising

Kripya never targets minors with advertising. All our promotional materials carry clear age restrictions, and we do not publish any content that encourages excessive gaming.

Staff Training

All Kripya customer support staff are specially trained in responsible gaming. They can identify signs of problematic gaming behaviour and are equipped to provide the right assistance when needed.

Regular Policy Reviews

Kripya reviews and updates its responsible gaming policy every year. We continuously work to improve our safeguards in line with the latest research and international standards.