Kripya's Terms & Conditions — Your Rights & Responsibilities

By accessing the platform through Kripya's website, mobile app, or any other channel, you are deemed to have agreed to these terms and conditions. It is therefore essential that you read this entire document carefully before using the platform for the first time.

These Terms & Conditions constitute a legally binding agreement between Kripya and each registered member of the platform. If you do not agree to any of these terms, please refrain from using Kripya.

Kripya is a fully licensed online gaming platform operating under an international gaming license. All our activities are conducted in strict compliance with the guidelines set by the relevant regulatory authorities.

The following conditions must be met to open an account with Kripya. Failure to comply with these conditions gives Kripya the right to close the account at any time.

• Age Requirement: You must be at least 18 years of age to open an account. A national ID card or passport may be required as proof of age.
• Single Account: Each individual may operate only one Kripya account. If multiple accounts are found, all of them will be closed.
• Accurate Information: You must provide your real name, email address, phone number, and all other details accurately at the time of registration. Providing false information will result in permanent account closure.
• KYC Verification: You will be required to complete identity verification before making a withdrawal. Failure to submit the necessary documents may result in your withdrawal request being declined.
• Autonomous Decision: You must play of your own free will and with your own funds. Managing another person's account or placing bets on behalf of a third party is strictly prohibited.
• Account Security: Never share your login credentials with anyone. You are solely responsible for all activity that occurs on your account.

Kripya's bonus offers are exclusive benefits for our members. However, each bonus comes with specific terms that must be followed. These conditions are in place to ensure transparency and fairness.

• Welcome Bonus: New members will receive a welcome bonus on their first deposit. This bonus is available once only and is subject to specific wagering requirements.
• Wagering Requirements: A specified number of wagers must be placed before bonus funds can be withdrawn. This requirement varies for each bonus offer.
• Bonus Validity: Each bonus has a set expiry period. If the wagering conditions are not met before it expires, the bonus will be forfeited.
• Multiple Bonus Use: Running multiple bonuses simultaneously is not permitted unless Kripya has granted explicit approval.
• Bonus Abuse: Any attempt to abuse the bonus system or exploit loopholes will give Kripya the right to terminate the account and forfeit any deposited funds.

The financial transaction rules at Kripya apply equally to all members. Our payment policy is designed to ensure transparent and secure transactions.

• Deposit Methods: Kripya supports popular Bangladeshi payment methods including bKash, Nagad, and Rocket. A minimum deposit amount applies.
• Your Own Payment Method: Only payment methods registered in your own name may be used. Deposits or withdrawals via third parties are strictly prohibited.
• Withdrawal Process: Withdrawal requests are typically processed within 15 minutes to 24 hours. Processing may be delayed if KYC verification has not been completed.
• Withdrawal Limit: Daily and weekly withdrawal limits apply. VIP members enjoy higher limits.
• Anti-Money Laundering: Kripya complies with international AML guidelines. Suspicious transactions may be held for investigation.
• Refund Policy: Funds lost in games are non-refundable. If a loss occurs due to a technical error, Kripya will review the case and take appropriate action.

Every game result on Kripya is completely random and impartial. We use independently certified RNG (Random Number Generator) technology, ensuring that no game outcome is predetermined.

All games in Kripya's game library are developed by world-class software providers such as Pragmatic Play, Evolution Gaming, and Spribe. These providers are licensed and regularly audited by international gaming authorities.

• RNG Certification: All slots and table games are independently tested and powered by certified RNG.
• RTP (Return to Player): The theoretical RTP figures for each game are available in that game's information section.
• Live Dealer Games: Live Casino games are hosted by real dealers and streamed with complete transparency.
• Game Interruption: If a game is interrupted due to a connection issue, Kripya will display the result once the round has been completed.

Kripya is committed to providing a safe and fair gaming environment for all members. The following activities are strictly prohibited, and any violations will be met with serious consequences.

• Using automated software, bots, or scripts to play games
• Claiming bonus benefits by creating multiple accounts
• Attempting to access or hack another member's account
• Exploiting system bugs or vulnerabilities to gain an unfair advantage
• Using the platform for money laundering or any illegal financial transactions
• Colluding with other members to cheat
• Impersonating a Kripya employee or representative
• Spreading obscene, threatening, or hateful content on the platform

Kripya takes your personal information very seriously. Any data you provide is used solely for platform operations, identity verification, and fulfilling legal obligations.

Your information is never sold to third parties. However, it may be disclosed upon request by legal authorities or as directed by regulatory bodies. For more details, please see our Privacy Policy Read.

• Registration details are stored for account management purposes
• Transaction data is recorded for financial compliance and AML purposes
• Gaming activity data is used to ensure responsible gaming
• Cookies and tracking technologies are used to enhance your experience

Kripya believes that gaming should be purely for entertainment — free from pressure or addiction. We place the highest importance on the mental well-being and financial safety of our members.

To promote responsible gaming, Kripya offers several protective features that you can enable at any time from your account settings.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can take a break from the platform for a set period of time.
• Cooling-Off Period: You may take a break ranging from 24 hours up to 30 days.
• Betting Limits: Set the maximum amount you want to bet per round.
• Session Reminder: You will receive an automatic break notification after playing for a set period of time.

Kripya reserves the right to temporarily or permanently close any account under the following circumstances. Members are generally notified by email before an account is closed; however, immediate action may be taken in cases of serious violations.

• Violating any clause of the Terms & Conditions
• Upon registration with false or inaccurate information
• Refusing KYC verification or submitting fraudulent documents
• If Multiple Accounts Are Found
• Upon detection of fraudulent or suspicious transactions
• Account closure upon member's own request

To voluntarily close your account, email [email protected]. Any remaining balance will be refunded through the standard process upon closure, provided no violations have occurred.

Kripya reserves the right to modify these Terms & Conditions, in part or in full, at any time. Members will be informed via email or platform notification before any changes take effect.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

Any dispute between Kripya and a member will first be addressed through negotiation. Complaints submitted to our support team will generally receive an initial response within 72 hours.

• Step One: Submit a complaint directly to the Support Team.
• Step Two: If unresolved, the matter will be escalated to Senior Management.
• Step Three: If needed, an independent mediator will be brought in to assist.

These terms and conditions shall be interpreted in accordance with international gaming laws and the regulations of Kripya's licensing authority. In the event of a legal dispute, both parties agree to seek resolution through arbitration.

If you have any questions or feedback regarding these terms and conditions, don't hesitate to get in touch. Kripya's support team is always available to assist you in Bengali.

• Email: [email protected]
• Live Chat: Log in to the platform and start a live chat at any time
• Support Hours: 24 hours a day, 7 days a week

We take every complaint and inquiry seriously and make every effort to resolve them as quickly as possible.