Kripya Privacy Policy — Your Data Is Safe with Us

In this first section of Kripya's Privacy Policy, we clearly set out exactly what data we collect and under what circumstances. Maintaining complete transparency around data collection is one of Kripya's core commitments.

When you create an account on Kripya, play games, or contact our support team, various types of information are collected — either automatically or through the details you provide. A breakdown of this information is outlined below.

Information you provide on Kripya is used solely for specified purposes. Using your data in an irrelevant manner or without your consent is contrary to our privacy policy. Below, we clearly outline each purpose for which your data is used.

• Account Management: Your information is used to create your account, verify logins, and process profile updates.
• Payment Processing: Financial information is required to process deposit and withdrawal transactions.
• Identity Verification (KYC): Identity information is used to meet legal obligations and prevent fraud.
• Customer Support: Your contact details are used to resolve issues and answer your questions.
• Responsible Gaming: Gaming behavior is analyzed to identify signs of problem gambling.
• Security Assurance: Device information is analyzed to detect and prevent unauthorized access to your account.
• Legal Compliance: Records are maintained to meet regulatory requirements and comply with AML guidelines.
• Platform Improvement: User experience insights are used to continuously improve Kripya's services.

Kripya follows a clear policy on data retention. We do not hold any information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: Retained for the lifetime of your account and for up to 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 5 to 7 years in accordance with international AML regulations.
• Communication History: Customer support records are retained for a maximum of 2 years.
• Device & Log Information: Retained for up to 12 months for security purposes.
• Cookie Data: Session cookies are deleted as soon as you close your browser; persistent cookies last up to 30 days.

Once the designated retention period expires, data is securely deleted or anonymized so that no personal identity can be derived. ISO 27001-certified servers are used for data storage.

Kripya never sells or transfers your data to third parties for commercial purposes. However, sharing a limited amount of information may be necessary in the specific circumstances outlined below.

• Payment Provider: Only the minimum financial details necessary to process transactions are shared with bKash, Nagad, or other payment gateways. These providers maintain their own privacy policies.
• KYC Verification Partner: Licensed third-party services may be used for identity verification. These services operate under strict data protection agreements.
• Legal Authorities: Data may be disclosed when required by a court order, regulatory authority directive, or government investigation.
• Game Software Providers: Licensed game providers such as Pragmatic Play and Evolution operate games using only the minimum data necessary.
• Fraud Prevention Agencies: To help prevent suspicious activity, your information may be cross-checked with industry-wide security networks.

Kripya uses cookies and similar tracking technologies on its website and app. These technologies are essential for enhancing your browsing experience and ensuring the platform functions properly.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Kripya features.

Under Kripya's Privacy Policy, you have full rights over your own data. Contact us at any time to exercise these rights.

Kripya follows the highest industry technical standards to protect your privacy. Our security infrastructure operates across multiple layers, ensuring robust defense against any unauthorized access.

• 256-Bit SSL/TLS Encryption: All data transmissions are secured with the highest level of encryption.
• Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
• Firewall & Intrusion Detection: Round-the-clock network monitoring and automated threat detection.
• Regular Security Audits: Third-party experts conduct regular audits of our systems.
• Data Masking: Sensitive information is masked even within internal systems.
• Access Control: Only authorized personnel may access specific data.

Kripya strictly prohibits the use of its platform by anyone under the age of 18. In line with our privacy policy, we do not knowingly collect data from minors.

Age verification is built into the registration process. Should any minor's information enter our system for any reason, it will be permanently deleted as soon as we become aware, and the account will be closed immediately.

Kripya may update this Privacy Policy from time to time, due to changes in law, adoption of new technologies, or improvements to our services. We will notify you by email before any significant changes take effect.

Continued use of Kripya after any changes have been made will be considered acceptance of the updated policy. We therefore recommend checking the "Last Updated" date at the top of this page regularly.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team directly. All privacy-related requests submitted to Kripya are reviewed with the utmost care.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us via 24/7 live chat
• Response Time: You can expect an initial response within 72 hours
• Complaint Resolution: Complex complaints will be resolved within a maximum of 30 business days

When contacting us, please include your account username and details of your request so we can assist you as quickly as possible.